Digital Contact Center
Your Omnichannel Digital Contact Center
Engage your clients anytime, anywhere with our omnichannel digital contact center. Manage inbound and outbound communications intelligently while streamlining customer interactions and boosting agent productivity.
Digital Cloud Center Features
Call Center Solution
All-in-one call center and customer service software is a powerful and flexible solution for managing your inbound and outbound contacts across all interaction channels.
Optimize your performance in real time
Access intuitive real-time dashboards, activity reports and quality management tools to improve agents’ performance, achieve your business objectives and increase customer satisfaction.
Personalize your customer experience
Access customers’ contextual information with a customer service platform that integrates with the leading CRM applications—Salesforce, Zendesk, Microsoft Dynamics, etc. And with the Salesforce Edition solution, manage your call center directly from Salesforce!
Advanced features that improve customer satisfaction
Our solution is not just a document viewer software, it’s way more than that.
Packed with multiple features that are necessary for successful communication and collaboration amongst team members:
High-Speed Navigation Through Your ECM
Multiple Layer Annotation
Zonal Encryption and Redaction
Comments and Collaboration
Trusted Collaborations
Technology Partners
Vocal com is a world leader of cloud-based omni channel contact center solutions for customer service, sales, marketing and debt collection
Powered by Microsoft 365, Project Cortex, SharePoint, and SharePoint Syntex, we are a certified gold partner for Microsoft 365 Content Services to support our partners delivering solutions that make the transformation of your content management approach practical and attainable.