Customer Service
Building, managing and delivering a world-class customer service team
Our customer service department helps you build a strong arm for customer service and support. We work together to identify needs, channels and choosing the right team to support your operations.
Services
Onsite customer service
Delivering managed services right at your door. We will provide experienced professionals that handle all your customers interactions directly onsite with the latest technology solutions, monitoring and reporting performance on weekly, monthly and yearly basis.
Offshore customer service
If you want to run an efficient customer service team while reducing costs and not worrying about administrative or HR hassle, infasme offshore customer service is the solution. We provide offshore services in multiple countries that have proven outstanding service and less cost.
Trusted Collaborations
Technology Partners
Vocalcom
Vocalcom facilitates a comprehensive customer service platform through multichannel engagement, encompassing voice, email, chat, and social media. Its features, including intelligent call routing and real-time analytics, enhance customer interactions and operational efficiency, making it ideal for businesses aiming to elevate their customer service capabilities.
Megaputer
Megaputer provides advanced analytics solutions that leverage AI, machine learning, and text analytics to help organizations transform raw data into actionable insights. Its powerful tools analyze both structured and unstructured data, identifying key trends and patterns to drive informed decision-making. Megaputer also integrates ASR (Automatic Speech Recognition) technology, enabling businesses to process and analyze audio data for tasks such as customer feedback analysis, risk management, and competitive intelligence. This combination of text analytics and ASR allows Megaputer to deliver highly accurate and flexible solutions for large-scale data challenges across industries.
Apptek
AppTek provides cutting-edge AI-driven language technology solutions, specializing in automatic speech recognition (ASR), machine translation, and natural language processing. Their tools are designed to deliver high-accuracy transcription and real-time translation across multiple languages and dialects. AppTek’s solutions are widely used across industries such as media, government, and customer service to enhance communication and streamline workflows. By leveraging AI, AppTek ensures seamless handling of multilingual content, making it easier for organizations to operate in a global, digital environment.