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Contact Center Solution

All in One Contact Center Solution

Manage all customer interactions as one single conversation

Vocalcom, the perfect contact center solution, where digital engagement and artificial intelligence (AI) are seamlessly integrated into the customer interaction flow alongside live agents. With smarter, faster service tools and the service platform that keeps the conversation flowing, you have everything you need to deliver fast, personalized and consistent customer service across digital and voice channels.

 

Built around 4 experiences

Customers, Agents, supervisors, and Administrators
• A unique offer to customers
•A workplace for agents that gives them a unified access to interaction handling.
•A highly customizable Supervisor console.
•A unified Administrator console.

Fully integrated

The platform allowing full integration with your system
• Seamless integration
• Easy to install and upgrade
• Can be integrated with more than 100 apps.
• The high-level deployment model

Real-time customer engagement

Fully engage with customers in real time
• Pro-Active and Re-Active Chat
• Real-Time video
• Web call-back templates
• CSAT Survey

Social Media Engagement

Real-time blended social media management
• Monitor social activity
• Automate your interactions
• Support agents engagement
• Improve efficiency & sales

Centralized Administration

Control your contact center from one screen
• Multi-site & multi-tenant with tiered level admin access
• Skills, inbound, outbound, social and status management
• Manage queues, outbound lists, campaigns, overflow, recording rules
• Setup pause codes, call qualification statuses, service hours

Intelligent customizable reporting

Infinite contact intelligence
• Complete report layout customization
• Add your own media
• Define pages, chapters, headers, footers, and data
•Unlimited data reporting including customer, channel, IVR, agent and more

All in one

a complete solution to handle all your customer and internal interactions
• Single unified, scalable and fast to deploy contact platform
• Designed for any vertical
• Extending beyond traditional channels and media
• Hermes multi-channel routing

 

 

Vocalcom

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